Our Frequently Asked Questions
FAQs About Central Moves’ Removals and Storage Services
Get answers to common questions about our local and international removals, packing services, insurance, compliance, and payment terms to help make your move as smooth as possible.
What areas does Central Moves cover for removals?
Central Moves operates across London, Surrey, and Berkshire, as well as nationwide across the UK. We also provide international removals across Europe and worldwide for both domestic and commercial relocations.
Do you provide international moving services?
Yes. We provide dedicated international removals across Europe and worldwide by road, sea, or air. Our service includes professional packing, transport, customs guidance, and delivery to your destination country.
What type of packing services are available?
We offer full and partial packing services using professional-grade materials. Packing can be provided for entire properties or for specific items such as fragile belongings, antiques, or high-value items.
Do you offer storage solutions?
Yes, Central Moves provides secure storage solutions in their purpose-built depots. They offer containerised storage, ideal for both short-term and long-term needs, as well as self-storage options for greater accessibility. Their facilities are protected by 24/7 surveillance, ensuring the safety of your belongings.
Can you handle specialist moves like pianos or fine art?
Yes. We carry out specialist removals including pianos, antiques, and delicate or high-value items. These services are supported by professional packing and can be combined with our packing services where required.
What vehicle sizes and types are available for removals and storage?
We operate a range of removal vehicles to suit different move sizes, from smaller local moves to large residential or commercial relocations. Vehicle selection is confirmed following your survey and may include storage arrangements via our storage services.
Are your removal services insured?
Yes. Our removal services are covered by comprehensive insurance options to protect your belongings while in transit. Insurance details are explained during the quotation process.
How does Central Moves handle insurance claims in case of damage?
Central Moves provides comprehensive insurance for all moves. In case of damage, clients should promptly report it to initiate an insurance claim. They will guide you through the process and liaise with their insurance partners to ensure swift resolution.
What is the process for filing a complaint?
If you have a concern, we encourage you to contact us directly so we can investigate and resolve the issue promptly. We aim to address complaints professionally and fairly.
How does Central Moves ensure compliance with industry standards?
We operate in line with recognised industry standards and best practices within the removals sector. Our team is trained to follow professional procedures for packing, handling, transport, and customer care.
What are the payment terms for Central Moves services?
Payment terms are confirmed as part of your quotation and booking process. We provide clear information in advance so you know what to expect before your move takes place.
How do I get a moving quote from Central Moves?
You can request a free, no-obligation quote by contacting us directly, completing our online quotation form, or booking a video or home survey. This allows us to assess your move accurately and provide a tailored quote.
How much will stamp duty cost on my new home?
Stamp duty depends on your purchase price and circumstances. Use our free stamp duty calculator for an instant breakdown.